Prime Minister orders expansion of utility of VNeID app

The above task should be completed by December 31, 2024, the Government chief ordered.

The app, developed by the Ministry of Public Security, aims to replace traditional documents when citizens carry out online administrative procedures.

New personal information fields should cover educational background, driving licences, banking accounts among others, said the Prime Minister.

Citizens can use the app to apply online for certificate of judicial record, birth certificate, marriage certificate or carry out banking transactions instead of travelling to State agencies to perform related administrative procedures.

VNeID not only brings practical benefits to the people but also plays an important role in improving the effectiveness of State management. It helps reduce waste and errors in using traditional documents, saving costs and time for people and the Government.

The National Public Service Portal currently counts nearly 16.4 million accounts and has provided 4,543 public services online and 43 essential public services.

Fundamental databases such as population, taxes, insurance, businesses, education and training have been operated stably, while the fiber optic system has reached 100 percent of communes, wards and townships.

The PM asked ministries, agencies and localities to speed up the digitization of administrative procedures; striving to reach the goal that full-process online documents for public services will account for 80 per cent of the volumes by the end of this year.

Other tasks include 40 percent of the adult population using online public services and 90 percent of people and businesses satisfying with administrative services provided by state agencies.

The Government leader set the target that by 2025, 100 percent of documents and results of administrative procedures will be digitized.

According to the National Agency for Digital Transformation, in the first two quarters of 2024, the number of end-to-end online dossiers accounted for 42 percent, increasing by 2.5 times compared with the end of 2023, while the number of administrative procedures provided under end-to-end online public services nationwide accounted for 55.5 percent (59.68 percent for ministries and 55.38 percent for localities).

A report of the agency showed that in 2010, there were only four online public services provided at the highest level, which accounted for 0.004 percent of total public services, while the growth rate was very slow in the next 10-year period.

After June 2020, when the national digital transformation program started, Viet Nam witnessed groundbreaking growth with an annual growth rate equal to the previous 10-year period.

Currently, the proportion of end-to-end online public service providing of the whole country is 55 percent, increasing by five times over the previous 10-year period.

In 2019, the number of online dossiers at the highest level just accounted for 5 percent of total administrative procedures. By mid-July 2024, the figure had risen to 43 percent.

Now, 100 percent of people and businesses have been identified and authenticated throughout all systems of the central and local government./.