255 online public services at level 3, 4 to be launched in 2018-2019

Accordingly, ministries, agencies and localities are tasked to launch 128 online public services at level 3 and 127 online public services at level 4 in fields of energy, trade promotion, e-commerce, education and training, veterinary, aquaculture, roads, water resources, post and telecommunications, Internet, press, housing and pharmacy. 

Online public services in Viet Nam are classified into four levels, depending on the tasks that can be performed digitally.

The first level comprises public services that provide online access to all information regarding the service, including procedures, required papers, deadlines, fees and service charges.

The second level allows users to download the required forms to be printed and filled in later.

The third level allow applicants to fill and submit forms online, however, they still have to pay fees at the relevant government bodies.

Service payments can be settled online at the fourth level.

By Thuy Dung